Get in touch.
Got a question about an order, a maker, or selling on Maplee? A real person on our team will reply — usually within [confirmed SLA].
Frequently asked questions
How do I track my order?
Once your order ships, you'll get an email with tracking details. You can also check status under My Orders in your account.
How do I return an item?
Return policies are set by each maker — see their shop page for details, or message them directly through the order.
How do I become a maker on Maplee?
Apply on the Sell on Maplee page. We review every application — you'll hear from us within [confirmed SLA].
Is my payment secure?
Payments are processed through Stripe, a PCI-compliant processor. Maplee never stores your full card details.
How do I contact a maker?
Use the contact button on any maker's shop page. You'll need to be signed in to send a message.